You might not know the term, but you know the technology: The Internet of Things (IoT) is the use of technology to connect the things you use every day in a “smart” way—so that you can monitor, control and collect the information you need. Home hubs like Amazon’s Echo and Apple’s HomeKit are great examples of IoT devices you probably interact with regularly. Read More

Even when the labor environment isn’t as tight as it is now, it’s still expensive to replace a valuable team member. It can cost more than two-thirds of a driver’s annual salary just to get a new person in the door—and that cost only goes up when you’re talking about one of your most valuable crew members. Keeping your highest-performing drivers in place is an important key to profitability, and the right fleet management software can help you do that. These tips will show you how to use this technology to manage driver retention more effectively. 

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Even if you offer the best product or service in your field, it won’t mean anything if your customers don’t like or trust your business. Responsive service is critical for any business, but it’s especially important for field service businesses.

After all, your customers are inviting you into their homes or businesses, so you need to make sure they feel comfortable with you and your staff. Here are four ways to get your field service business customers to love you.  Read More