Careers: Work With Us

Check Out Our Current Opportunities

Sales Development Representative

Sales Development Representative plays a vital role in the success of GPS Trackit. The SDR will be the first point of contact and someone that will be responsible for generating new sales opportunities for the Account Executive team. This will be accomplished through outbound prospecting via phone call and email in the assigned territory along with the qualification of inbound marketing lead. Successful SDR will have a clear understanding of the sales process and the ability to build relationships with key stakeholders and business owners. This is a high outbound activity sales role with opportunities to move into a full sales cycle position.

Key Responsibilities:

Prospect into the assigned territory to generate new sales opportunities for account executives.
Work closely with account executives to build relationships with key decision-makers.
Responsible for achieving weekly/monthly meeting quotas.
Utilize Salesforce to prospect into specified territories/verticals.
Clearly communicate our value proposition to spark interest with key decision makers and influencers.
High volume outbound prospecting via phone/email.
Manage/maintain relationships with interested prospects.

Qualifications:

1-2 years of relevant B2B SaaS sales experience preferred.
Experience with Salesforce required and Salesloft preferred.
Excellent time management to handle the high outbound activity.
Solid verbal and written communication skills.
Creative, open-minded, and enthusiastic about prospecting into new businesses.
Bachelor’s Degree in Business or Communications required.

Benefits:

Being part of the GPS Trackit family has many perks that favor a work/life balance including flexibility between remote and office work. We offer multiple medical, dental, and vision plans to fit your personal and family needs as well as 401k with company matches and numerous additional benefits that start on day one. In addition, as a growing company, we focus on aligning talent along with training and career advancement.

UX Analyst

GPS Trackit is seeking an experienced UX Analyst who is passionate about understanding user needs. Someone whose decisions are rooted in both creative and analytical thinking likes solving complex problems by finding patterns in the data and enjoys creating high-quality end-to-end digital user experiences. The position will be responsible for user experience research deliverables that include but are not limited to; metrics analysis & reporting, task-flow diagrams, A/B testing, user interviews, and interactive and functional documentation. Experience conducting usability tests, card sorts, field studies, survey analysis, and journey map analysis. Strong written and verbal communication skills. Understanding of common software project management and development practices. A portfolio demonstrating proven experience in user research, analysis of user metrics, customer satisfaction, and a thorough understanding of the user-centered design process is required.

Key Responsibilities:

Collaboration with the UX/UI lead, Product Managers, and development staff to prioritize UX activities throughout the agile software development life-cycle.
Champion the process of analyzing user metrics via analytics software to better understand user behaviors and report how to improve user task flows and user experiences.
Conduct interviews and surveys, to better understand user tasks and workflows, analyze the findings, then propose changes that will improve the UX/UI of the product.
Collect feedback, and engage in discussions with customers, and other stakeholders on topics including user-centered design, interaction design, benchmarks, data patterns, user flows, and user research.
Conduct usability testing and A/B testing and report the findings.
Develop and maintain user personas.
Create innovative and appealing user task flows, user journeys, and flow diagrams on time for specific features and projects
Assess both quantitative and qualitative data, then communicate the decisions you made during the process that allowed you to arrive at your deliverables.
Think strategically, act tactically, and solve problems quickly while demonstrating excellent project management and scheduling skills.
Cultivate an understanding of user-centered design and share your insights and methodologies with the team.
Work with UI designers to create and implement attractive designs.
Communicate data visualizations to stakeholders.
Assist with content development.

Qualifications:

1-2 years of relevant B2B SaaS sales experience preferred.
1-3 years of job-related experience in the same or similar role, or the combined equivalent of job-related experience and education and/or UX certifications.
Experience with analytic and data visualization software such as Pendo, Google Analytics, Power BI, Tableau, etc.
Knowledge of design software such as Figma, Sketch, and Adobe CS preferred.
UX Certifications such as Human Factors Int'l CUA or CXA or Nielsen Norman Group's UXC or UXMC are a plus.

Benefits:

Executive Care Specialist

The Executive Care Specialist is responsible to manage all escalations that can put a customer at risk of churn. You will act as a liaison between the customer and departments within the company to convey information, ensure understanding, and make certain everything gets done in an accurate and timely manner. The role is cross-functional, working alongside Sales, Customer Care, Tech Support, and Billing.

Key Responsibilities:

Monitoring and managing at-risk Accounts.
Managing Escalations channeled through different departments and resolving customer issues and complaints.
Service Plan Adjustments.
Developing a strong and long-term relationship between customers and the company.
Managing Cases according to the SLA Standards.
Communicating with customers in both written and verbal communication.
Root cause for troubleshooting to verify service credits/refunds.
Developing customer retention initiatives.
Status Update Calls/Reports for customers.
Providing account updates to Management.
Developing a comprehensive understanding of key account needs.
Co-ordinating Platform and Network Migrations.

Qualifications:

1 year of relevant experience associated with the position.
Proficient in Excel in other Microsoft products.
Solid verbal and written communication skills.
Creative, open-minded, and enthusiastic about seeking new solutions to challenges.
Strong organizational skills and ability to meet deadlines in a fast-paced environment.

Benefits:

Account Executive

The Account Executive is responsible for selling GPS Trackit’s services and solutions to SMB customers across a wide range of industries using an engaging, customer-focused, strategic sales approach. Successful Account Executives are comfortable making sales over the phone and in person by working a territory or account list, by selling through inbound leads, cold calls, and disciplined sales processes. Candidate should have experience and success in running the entire sales cycle including qualifying prospects, uncovering pain, building a business case and value proposition, demonstrating the solution, creating compelling proposals, navigating contracts, and winning. Our Account Executives enjoy being challenged, thinking outside the proverbial box, and playing a fundamental leadership role in achieving our company’s ambitious revenue growth objectives. As part of this team, you will have significant earning potential, limited only by your drive, sales ability, and work ethic.

Key Responsibilities:

Exceed your monthly, quarterly, and annual sales goals.
Identify new prospective clients by using business directories & cold calling.
Be a great storyteller, internally and externally, to communicate our value proposition and the business challenges we solve with our solution.
Thoughtful question asker and listener to help solve simple and complex customer challenges around solutions, products, pricing, and contractual terms.
Managing Cases according to the SLA Standards.
Provide customer demonstrations that clearly illustrate how we solve their business challenges while emphasizing better ways to run their business and reference with the use of customer testimonials and marketing materials.
Set client expectations around the buy process, decision-makers, timing, business challenges, and any additional considerations towards making a buy decision.
Consult with clients from contract to go live for up to 120 days while working with the operations team for smooth handoffs for implementation and training.
Monitor market conditions, industry news, product innovations; and competitors’ products, prices, and sales.
Use software systems including Salesforce, Salesloft, Live chat, & email.

Qualifications:

2-3 years of relevant SAAS sales experience.
Experience with Salesforce is mandatory.
Solid verbal, written, communication, and problem-solving skills.
Autonomy – Ability to work independently with minimal supervision.
Persistence – ability to complete tasks or continue in a course of action despite opposition, objections, or discouragement.
Creative, open-minded, and enthusiastic about seeking new solutions to challenges.
Honesty / Integrity – Ability to be truthful and be seen as credible in the workplace.
Relationship Building – Ability to effectively build relationships with clients and co-workers.

Benefits:

Customer Retention Specialist

GPS Trackit is looking for a dynamic retention specialist to join our Customer Success team that will help us retain our core customer base. In this role, you will work directly with GPS Trackit customers to find out what issues they are facing, how we may improve our products or services, and how to retain their business. You will also be responsible for correcting issues on the customer’s account and following up with other internal organizations to ensure a customer’s issues are fully resolved. GPS Trackit will empower you with a set of tools to successfully retain our base of customers.To succeed in this role, you should have a persuasive attitude, excellent customer relationship skills, and a passion for customer service. Ultimately, as a top-class retention specialist, you will be able to work autonomously to improve customer relationships by creating lasting bonds with customers and reselling the benefits of GPS Trackit’s product portfolio. A successful Retention Specialist will be eligible for quarterly bonuses above their hourly base salary.

Key Responsibilities:

Record and respond to customer complaints.
Develop strategies to retain customers.
Educate customers on active product features, service offerings and product value.
Creatively negotiate pricing and bundling by making offers of credits and/or discounts according to Company guidelines.
Document and surface recurring customer complaints.
Collaborate cross-departmentally to come up with retention solutions and resolve customer issues.
Develop aggressive retention strategies based on customer feedback
Negotiate with customers to save and retain business.
Build positive relationships with customers and business associates.
Own customer issues through resolution with regular updates and check-ins.
Monitor and manage accounts at risk / potential churn.

Qualifications:

3+ years experience in a similar role.
Must be comfortable working with web-based software.
Excellent customer service skills.
Strong conflict resolution experience.
Exceptional over-the-phone communication and interpersonal skills.
Excellent written communication skills are required.
Can work independently with minimal supervision.
Ability to remain calm and professional in stressful situations.
Advanced critical thinking and active listening.
Ability to work cross-functionally.
Empathy and patience.
Google Office Suite, Salesforce.com, GPS Tracking systems are a big plus.
Bilingual Spanish / English preferred, but not required.
Maintaining a base of customers in line with quarterly retention goals.

Benefits:

Full-Service Care

GPS Trackit is looking for a seasoned care specialist that will provide the highest level of service to our Platinum value customers. As a member of our Full-Service Care team, you will serve as the primary point of contact for an assigned base of GPS Trackit’s key accounts. You will handle all support-related customer requests and coordinate all account-related processes. GPS Trackit will empower you with all the tools you need to successfully manage and retain your base of customers.To succeed in this role, you should have a persuasive attitude, excellent customer relationship skills, and a passion for 5-star customer service. Ultimately, as a top-class Full-Service Care Specialist, you will be able to work autonomously to improve customer relationships by creating lasting bonds with customers and continuously reselling the benefits of GPS Trackit’s product portfolio. A successful Full-Service Care Professional will be eligible for quarterly bonuses above their annual base salary.

Key Responsibilities:

Build positive relationships with customers and business associates.
Own customer issues through resolution with regular updates and check-ins.
Document and surface recurring customer complaints.
Educate customers on active product features, service offerings and product value.
Proactively reach out to customers to perform account utilization and bill reviews.
Collaborate cross-departmentally to come up with retention solutions and resolve customer issues.
Develop aggressive retention strategies based on customer feedback.
Negotiate with customers to save and retain business.
Monitor and manage accounts at risk / potential churn.
Act as the main point of contact between customers and internal teams.
Handhold customers through technology upgrades and software migrations.
Maintaining a base of customers in line with quarterly retention goals.

Qualifications:

3+ years experience in a similar role.
Must be comfortable working with web-based software.
Excellent customer service skills.
Strong conflict resolution experience.
Exceptional over-the-phone communication and interpersonal skills.
Excellent written communication skills are required.
Can work independently with minimal supervision.
Ability to remain calm and professional in stressful situations.
Advanced critical thinking and active listening.
Ability to work cross-functionally.
Empathy and patience.
Google Office Suite, Salesforce.com, GPS Tracking systems are a big plus.
Bilingual Spanish / English preferred, but not required.

Benefits:

Email Marketing Manager

Email Marketing Manager (Base Communications)

The Base Communications Marketing Manager will be responsible for driving a best-in-class customer experience, helping to drive product awareness, sales, and engagement to our existing customer base. They will be responsible for optimizing the communications program for maximum performance, leveraging iterative testing and data analysis. With a passion for content curation and an obsession with KPIs, this leader will play a pivotal role in transforming the existing customer communications program. This role provides an ideal blend of the creative and the analytical, as the Base Marketing Manager will not only develop, enhance and grow the base email channel through customer segmentation and advanced targeting but will also have the autonomy to brainstorm, launch and test new ideas and programs. An eye for innovation is key to success in this role and the Base Marketing Manager is responsible for identifying opportunities for content efficiency and implementing those improvements.

Key Responsibilities:

Leads the base email program by managing audience segmentation and campaign execution in partnership with cross-functional teams including CRM, Creative, and Proactive Marketing/Demand Gen.
Responsible for creating and managing the base email marketing calendar, creative briefing, testing plans, and prioritization.
Oversee day-to-day email campaign productions, including stakeholder management and communications, design, content, segmentation, deployment, and optimization.
Project manage email deployment. Test and QA campaigns. Responsible for approval of all sends/automations before scheduling.
Work cross-functionally with the marketing-creative teams to build email marketing campaigns that are on-brand and effective.
Partner with Care, Training, Sales, and Finance to optimize current email content and develop new content.
Populate weekly, monthly, and/or ad-hoc reports.
Socialize channel strategy, priorities, and goals to ensure cross-functional alignment and effective performance management.
Detailed knowledge of email marketing best practices.
Develop and manage dynamic customer journeys and trigger email program to support onboarding, anniversaries, training etc.
Identify opportunities and seek new initiatives to reduce churn by leveraging customer behavior onsite, site performance trends, and asset engagement analytics.
Partners with the Marketing team to create Cross-Sell/Upsell, Referrals, Surveys, Feedback Marketing, and Webinar Materials.
Analyzes all customer account activities and provides regular reporting on effectiveness or messages.
PERFORMS OTHER RELATED DUTIES AND ASSIGNMENTS AS REQUIRED.

Qualifications:

5+ years of relevant experience, including experience in email marketing.
Knowledge of email marketing best practices.
Ability to prioritize and manage multiple projects simultaneously and work cross-functionally.
Strong project management and process development capabilities.
Demonstrated oral and written communication skills.
Can work independently with minimal supervision.
Google Office Suite, Salesforce.com, Pardot, GPS Tracking systems are a big plus.
Bilingual Spanish/English preferred, but not required.

Benefits:

GPS Trackit is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity or expression, genetics, disability status, protected veteran status, or any other characteristic protected by federal, state or local law.

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