Frequently Asked Questions

• GPS stands for Global Positioning System. The technology was introduced by the U.S. Department of Defense (DOD) exclusively for military operations. Back in the 1970’s, GPS technology was used heavily by the armed forces to navigate using radio frequency waves. However, a few years later, the DOD decided to open up the technology for civilian usage.At present, the commercial applications of GPS tracking are many. GPS fleet tracking, specifically, enables fleet managers to locate, track, and monitor their fleet of vehicles on a real-time basis.

• A GPS antenna is connected to a GPS Trackit unit with a lead wire or plug and play device to the object (vehicle, trailer, or asset) to be tracked. Using the antenna, the GPS Trackit software transmits the trilateral satellite location data to the unit. This unit can detect and process events like hard braking, hard turning, and the crossing of specified speed thresholds. This information is relayed to GPS Trackit’s secure servers, where it is processed and delivered to authorized parties (dispatchers, fleet managers, etc.). This enables authorized users to view events and locate vehicles, trailers, and other assets in real time (and on any device) with the fleet management dashboard.

• When it comes to finding the right solution for managing your fleet, one size doesn't fit all. One of the easiest ways to determine what you need for your business is to use our online tools, such as our Fleet Assessment Tool. It's free and will give you customized plan to get your business started with the right fleet management and GPS tracking solution.

• That’s a great question and the answer depends on your company’s needs. GPS Trackit’s Fleet Advisors™ are telematics experts and work with you to develop the right system for your business—one that will save time, increase your profits and decrease expenses. Additionally, you can try our online Fleet Assessment Tool to get suggestions customized to your business needs.

• Generally, if the vehicle is the property of your business, you can conceal the GPS tracking unit from your drivers. The small units can easily be installed where drivers will not detect their presence. We typically recommend that those adopting a vehicle tracking solution inform their staff. There are many benefits of GPS tracking for drivers that make it an excellent tool for incentivizing employees. We advise that you review your state and local laws if you plan to conceal your units in company-owned vehicles.

• No. Cell phones rely on local towers to determine their location. Therefore, areas with limited cellular coverage have limited (if any) geolocation capabilities. GPS Trackit’s vehicle tracking solution utilizes a network of GPS satellites that are always available, 24/7/365, anywhere on the planet. See a comparison of Cell Phone and Installed GPS vehicle tracking:

	Cell Phone Tracking	Installed GPS Tracking
Reliability	Subject to signal loss, user error, and misplacement.	Wired to vehicle battery–always on, always tracking.
Monitoring Capabilities	Extremely limited monitoring (location only)	Tracks and records vehicle events and location in real time.
Resilience	Subject to employee sabotage.	Any attempted tampering triggers an alert.
Visibility	No ability to monitor driver behavior or equipment use.	Keeps dispatchers and managers informed with real-time updates.
Alerts and Reports	Reports and text alerts lack actionable information.	Yields reports and alerts for fuel consumption, speeding, idle time, maintenance needs, and more.

• We have clients successfully tracking their fleets nearly everywhere, but tracking does depend on cell coverage. GPS Trackit’s vehicle tracking solution utilizes a network of GPS satellites so it only requires the same reception as sending a text would. If your driver does venture into an area where there is no coverage, the device is still logging data and will send up to six hours of data once coverage is restored. For more information, take a look at our map coverage.

• Fleet management software provides a solution to easily automate daily operational processes in order to save time and reduce costs. It compiles information from your entire fleet on one screen and generates customized reports that empower your business decisions. If you'd like to know more about GPS Trackit's fleet management solution, take a look at our Fleet Management section.

• Every business has its unique needs and challenges, which is why “one-size-fits-all” solutions often fall short. GPS Trackit offers scalable, customizable fleet management solutions to ensure fleets of every size and type can enjoy the benefits of GPS tracking. From tackling compliance challenges to keeping tabs on your most valuable assets, our solutions are built to help you get the best return on your investment. GPS Trackit is an industry-leading company that has been developing and providing fleets with powerful telematics solutions for over 17 years. You don’t have to take our word for it, though. Check out what our customers are saying.

• We are a U.S. company headquartered in Roswell, Georgia.

• Since 2002, GPS Trackit has been a pioneering force in the telematics industry, setting the standard for GPS vehicle tracking technology. You can read more about our company by clicking here.

• Yes. GPS Trackit, a division of Global Tracking Communications, Inc., has an A+ rating with the Better Business Bureau.

• Trick question -- there are no contracts! We feel strongly about earning your business every month. That's why we believe in no contracts and a 30-day money back guarantee.

• We offer a completely free 30-Day device trial. GPS Trackit’s free hardware trial gives you the opportunity to take our solution for a spin and get acquainted with the technology.

• Unlike other GPS tracking companies, we provide you with unlimited free live-training anytime you need it. That means if you have new employees or just want a refresher course, it's available. We never limit the length of training or cap the number of times you can receive it.

• If necessary, GPS Trackit will allow suspension of service with no restriction on length or frequency. Please speak to a Fleet Advisor to find out further information.

• No. There are no cancellation fees as we run our service on a "no contract" basis. However, we do require that our hardware devices be shipped back upon cancellation. If we do not receive the devices within 30 days, a charge for the devices’ value will be applied to the card on file.

• We offer a Limited Lifetime Warranty for all current customers.

• It typically takes between 5 - 7 days for the device(s) to arrive once ordered.

• Installing a GPS Trackit unit is simple. The vast majority of our customers install the systems themselves. Installation involves simply connecting the device’s power wire and mounting the GPS antenna. Should you require the assistance of an installation specialist, we will connect you with one. Our team is always available to help no matter what questions you have.

• Depending on the specific hardware used, our GPS units are either hardwired or plugged into the vehicle’s OBDII port. With a phone or battery-operated device, reporting fails once the device is turned off or the battery life diminishes. A GPS Trackit unit is constantly on, gathering and reporting data.

• Yes! Our solutions are designed to be mobile-friendly and can be used on both Apple and Android devices. Visit our Mobile Apps page to learn more.

• We do. Our powerful fleet management software is written and programmed by our own in-house development team. We pride ourselves on having our own in-house software engineers, product developers and quality control personnel located in Southern California, Florida, Georgia, Peru and Colombia to ensure the highest quality products. Take a look at our technology.

• Our hardware is capable of using all major wireless carriers. This allows for a wider range of service and coverage.

• Our fleet management software is powered by Google Maps — the most accurate and consistently updated mapping system in the world. Take a look at our map coverage for more information.

• We store your data securely and indefinitely and allow access anytime at no additional charge to our customers. Most GPS tracking companies archive or purge client data after 90 days or 6 months. Find out more about data security.

• Absolutely. Our solution lets you compare trip reports with timecards to improve accountability and payroll accuracy. Take a look at our reporting and time monitoring features in our fleet management solutions.

• Yes, and it's included with our fleet management solution. By setting alerts and scheduling maintenance, our solution could potentially help you save thousands on repairs by alerting you with texts, emails and reports when certain engine events and maintenance deadlines occur. View our fleet management solutions today to learn more.

• GPS tracking systems, when purchased and used by businesses, generally qualify as tax-deductible under Section 179. Consult your CPA or tax professional to check if your business can save on taxes with GPS tracking.

Finding the right GPS fleet tracking solution that’s the perfect fit for your business can be tough. That’s where GPS Trackit comes in. From award-winning solutions that give you instant ROI to a low monthly price with no contracts, we aim to make fleet management easy. With GPS Trackit, you get:

• An award-winning fleet management solution package that’s fully-scalable to the needs of your business
• No contracts
• A 30-day money back guarantee
• GPS hardware included in your package
• Unlimited, free live training and expert support

All for only $23.95 per month! Click here to find out more.

Absolutely not. Not only do we have a strictly "No Contracts" service, we don't ask for a deposit. However, we do require that our hardware devices be shipped back upon cancellation. If we do not receive the devices within 30 days, a charge for the devices’ value will be applied to the card on file.