Employee time theft can present huge problems for employers in any industry. However, unlike other types of theft, time theft can be nearly impossible to detect without constant vigilance. The following are a few strategies businesses can adopt to discourage and prevent employee time theft and other counterproductive activities.
In business, customer complaints should always be taken seriously. They should also be dealt with in a prompt and effective manner. Virtually all customer complaints can be placed into five major general categories. Learning what these complaint categories are should help you see why no complaint should be ignored. Being able to categorize your complaints should also help you deal with them more effectively.
Building customer loyalty is one of the most important things you can do for your business. Your brand’s reputation and your employees’ customer service skills are both factors customers will often take into account when deciding where to spend their money. 1. Remember Names One of the simplest and most effective ways to build customer […]
No matter what business you’re in, your employees will be seen as the face of your brand. Your staff is made up of people who are essentially real-life representations of the products and services you sell. This is why it’s important that all employees uphold the principles and standards you’ve set for your brand and business. The following are some of the ways your employees can make or break your business’ reputation.
Introducing new software to your business can be trying even in the best of circumstances, but if your team is rather tech-challenged you will face additional obstacles. Managing resistance to change in the workplace—especially tech-based change—is tricky when your team is set in their ways. Fortunately, there are some foolproof ways to introduce new software to even the most reluctant adopters.
Most fleet-based companies would find it hard to describe their operation as “green”. The nature of the business often necessitates both carbon emissions and paper waste, though this doesn’t mean it’s impossible to build and manage an eco-friendly fleet. While some degree of environmental impact is inevitable for most fleet operations, that impact can be minimized with a few smart, sustainable choices.
If you are managing a service-based business, you are aware of the fact that customers aren’t so forgiving these days. That’s why you need an effective appointment manager at your disposal to make sure you never miss a service call. GPS Trackit’s new customer scheduling tool/calendar feature is the perfect solution for appointment-based businesses to keep their drivers on track and their customers happy.
It’s often easy for companies to identify and address their customers’ major pain points, since customers tend to be very vocal about these. But there are typically a number of ambient concerns which both customers and the companies they patronize may not even be conscious of…that is, until they reach a boiling point and cause a visible problem. These customer problems, if left unaddressed, can seriously endanger your bottom line.
Vehicle telematics can do a lot more than you know. If you have installed telematics for your fleet of vehicles, you already know how the system is helping you improve the efficiency of your fleet. However, did it ever occur that the advantages of telematics might go beyond just vehicle monitoring and fuel saving?
In a professional context it often happens that private or corporate clients corder a publication to be made and presented with the actual content still not being ready.
