If you manage a field service fleet, you know how tricky it can be to keep track of your vehicles, drivers, and assets. To run your business effectively, you need a field service management solution that can provide you with the visibility and control you need. But with so many options on the market, how do you find the best field service management software?
Here are 5 must-have features that the best field service management solution should provide:
- GPS Tracking and Fleet Telematics
- Scheduling and Routing Optimization
- Asset Tracking and Maintenance Management
- Mobile Applications for Drivers and Field Technicians
- Reporting and Analytics Dashboards
GPS Tracking and Fleet Telematics
One of the most important features a field service management solution should offer is GPS tracking and fleet telematics. GPS tracking allows you to see in real time where your vehicles are at all times, so you can dispatch the closest driver to a job site. Fleet telematics goes a step further by giving you valuable insights into your drivers’ behavior, such as their speed, acceleration, braking, and idling times. This data can help you improve your fleet’s efficiency and safety.
Scheduling and Routing Optimization
Another essential feature of the best service management software is scheduling and routing optimization. This feature allows you to plan your drivers’ routes in advance so they can make the most efficient use of their time. GPS Trackit clients have used this feature to increase the number of clients they serve by up to 20 percent with the same number of crew and vehicles. It also gives you the ability to schedule appointments with customers based on their location and the estimated time it will take your drivers to get there.
Asset Tracking and Maintenance Management
If you have company-owned assets that your drivers use while out in the field, such as tools or equipment, it’s important to choose a field service management solution that offers asset tracking. Asset tracking allows you to see where your assets are at all times and prevent them from being lost or stolen. Additionally, GPS Trackit’s solutions offer maintenance management features that allow you to track when your assets need to be serviced or replaced.
Mobile Applications for Drivers and Field Technicians
In today’s fast-paced world, it’s more important than ever for your drivers and field technicians to have access to information while they’re on the go. The best field service management software will offer mobile applications that give your team members the ability to view customer information, job details, routes, asset data, and more right from their smartphones or tablets. One example? GPS Trackit’s two-way messaging tool gives fleet managers and drivers the ability to share information directly on the fleet management platform. Managers can load new routes and update job requirements, while drivers can enter client information on customizable forms and report important status updates.
Reporting and Analytics Dashboards
Finally, a good field service management solution should offer reporting and analytics dashboards that give you insights into your fleet’s performance. These dashboards should allow you to track key metrics such as fuel usage, vehicle utilization rates, number of jobs completed per day, customer satisfaction levels, etc., so you can identify areas where your business could improve its operations.
The best field service management software offers businesses a wealth of benefits—from improved efficiency and productivity to better customer satisfaction levels—that can help you grow your operations. If you’re in the market for a new field service management solution for your business, be sure to look for one that offers all of the features listed above. Want to learn more about how GPS Trackit can help grow your business with our field service management solutions? Contact one of our Fleet Advisors today, We’d be happy to show you how our solutions can benefit your business!