Even if you offer the best product or service in your field, it won’t mean anything if your customers don’t like or trust your business. Responsive service is critical for any business, but it’s especially important for field service businesses.
After all, your customers are inviting you into their homes or businesses, so you need to make sure they feel comfortable with you and your staff. Here are four ways to get your field service business customers to love you.
Focus on Customer Service
The first and most important way to get your field service business customers to love you is to focus on customer service. This means having a friendly and helpful attitude, being responsive to customer inquiries and complaints, and going above and beyond to resolve any issues. Excellent customer service will not only make your customers happy, but it will also encourage them to continue doing business with you and recommend you to others. According to a recent study, acquiring a new customer can cost five times more than retaining an existing one. So it pays (literally) to keep your customers happy.
Follow Up and Get Feedback
A second way to get your field service business customers to love you is by following up with them after each job and getting their feedback. This shows that you care about their experience and want to make sure they’re happy with your work. Asking for feedback also gives you an opportunity to address any concerns they may have so that you can prevent future problems.
Want your customers to love you? We can help. Talk to a Fleet Advisor
Encourage Positive Word of Mouth
A third way to get your field service business customers to love you is by encouraging positive word of mouth. This can be done by asking satisfied customers to leave reviews on online directories like Google, Yelp, or Angie’s List. You can also ask them to recommend you to family and friends who may be in need of your services. Positive word of mouth is one of the best forms of marketing because it’s free and it comes from people the consumer trusts.
Invest in GPS-Enabled Field Service Management Software
A fourth way to get your field service business customers to love you is by investing in GPS-enabled field service management software. Platforms like GPS Trackit help you, dispatch technicians, most efficiently, track their progress, and ensure that jobs are completed on time and on budget. It also allows you to keep in touch with your customers in real-time so they always know what’s going on with their job. Good communication is key to keeping customers happy, so this is a great way to do it.
GPS Trackit’s team of Fleet Advisors can help you turn your customers’ “like” into “love” with industry-leading fleet management solutions. Schedule your free, customized demo today.