Read the latest from industry publications on information related to legislation and driver safety: Good Drivers Leaving in Droves; New HOS Hurting Safety, Carriers Say Recent changes in the hours-of-service rule have delivered yet another regulatory blow to the trucking industry’s overall operating efficiency and its ability to retain qualified drivers, a panel of fleet […]

[companyInfo] Car Charging Gets $230 Million EV System From Bankrupt Ecotality Car Charging Group Inc. (CCGI), the Miami Beach-based operator of electric vehicle charging stations, acquired the assets of bankrupt competitor Ecotality Inc. (ECTYQ) for $3.34 million, gaining a $230 million network partially funded by the U.S. Energy Department…. Read Full Story…

[companyInfo] A Primer on Turning Customer Service Reps into Support Superstars It can be said that customer service training is the blueprint for your entire support process. When absent, your team operates without a game plan to consistently deliver good service to your customers.
 While a big part of creating a stellar support team is hiring […]

[companyInfo] Lessons in Customer Service from the World’s Most Beloved Companies An intense level of customer focus is a trait you’ll find at any company known for world-class service. The only “problem” is that we don’t often get to peek at these companies’ specific practices: details as to what these companies are doing differently is often […]

[companyInfo] San Diego Gets First Public SAE Charging Station for Electric Vehicles The SAE International DC “Combo” Fast Charge station at San Diego’s Fashion Valley Mall is the first U.S. public installation of an industry-coordinated standard for fast charging of plug-in electric vehicles. Starting in late December, the Chevrolet Spark EV — available in California and […]