He is your best driver—punctual, experienced, calm under pressure, and sharp behind the wheel. He handles tough situations like a pro and never misses a beat. Then, one day, without warning, he quits. Just like that, you’re down a truck, scrambling to cover deliveries or jobs, and staring at a gap in your crew that won’t be easy—or cheap—to fill. Sound familiar? That’s the gut-punch fleet managers feel every day—and exactly why truck driver retention matters.
With more than 150 vehicles in his fleet, Bill Rogers was hunting through lots of haystacks to find the “needles”—information he needed to make the decisions that would save ServiceSource some money.