Customer Story: Protector Pest Solutions

Protector Pest Solutions is a family-owned pest control company based in Cumming, GA—an hour north of Atlanta. Since 2014, the company has been taking care of customers’ problems with termites, ants, mice, mosquitos and other pests. The business has grown from a single technician to four vehicles.

Protector Pest Solutions
Industry: Pest Control
Client: Valerie Cruzado, Office Manager

“GPS Trackit is easy to implement, and you don’t have to be tech-savvy at all. The guided installation hub answered all the questions I had, in layman’s terms.”

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Pest solutions

Elite Customer Service

Pest Protector prides itself on its fast response times. After all, customers with pest problems are usually anxious to get that issue resolved. With help from GPS Trackit, Cruzado is able to see where every truck is at all times, and give customers very precise time windows when their technician will arrive.  “Our calendar and the driver’s schedule can say one thing, but the GPS tells us exactly where they are,” Cruzado said. “We had a person call in with an emergency, and we could see we had a technician literally right around the corner. We were able to get there in five minutes.”

“When we have a potential customer call in, we know where our technicians are at the time and how quickly we can get to somebody.”