Wondering how the largest fleets in the world run their system? The secret lies in the proper utilization of a quality fleet management system. These corporations have perfected their fleet management system and streamlined the back-end of their operations. Let us have a look into one of the largest fleets in the world- the LA Metro Bus Service.
The size of the LA metro fleet is gargantuan. More than 2,600 vehicles ply in 191 routes. The network is one of the largest in the state of California and it takes a lot of coordinated efforts on the part of management and employees to manage it effectively. The entire system is divided into various sections to make the process faster, simple and better.
Operator/Driver log on
Each of the vehicles in the LA Metro bus fleet is equipped with a smart device which is used to verify the driver’s credentials such as badge number. On successful login, the driver can view the details related to the work assignment. The device also tracks the schedule adherence by comparing the actual journey time with the data from the published schedule. In addition to this, the device also sends and receives important text messages to and from the control center. During emergencies, fleet managers can listen to everything that’s going on inside the buses, thanks to the smart device (known as SmartMDT).
Fleet managers and the monitoring process
Through the AVL (Automatic Vehicle Location) system installed in the buses, the fleet managers/controllers can track the vehicles in real-time. The data obtained from the Smart MDT enables the controllers to ensure schedule adherence. Besides, the fleet managers possess detailed information about the passenger loading, the drivers, etc. LA metro controllers communicate with the drivers over phone or through text messages.
Fleet Supervision unit
Like we said, the LA metro is a world class system and they have taken things to the next level when it comes to fleet management. The fleet supervision unit of the LA Metro Bus Service has mobile units which monitors the fleet operation and responds to emergency calls. If the drivers face any difficulties while driving, the fleet supervision unit assists the drivers. Apart from this, the mobile units provide information to the controller about the driver behavior through on-sight inspection. These units communicate with the fleet managers and drivers through voice calls and texts.
The roving mechanics are connected with the whole system. In case any incident occurs, they find the locations quickly with the help of GPS. On reaching the site, they fix the problems to ensure the vehicle is up and running. Roving mechanics also help the drivers troubleshoot common vehicle-related problems via phone calls and texts.
Video surveillance is also an integral part of the LA Metro Bus Service. LA metro has its own servers and voice call network to facilitate faster communication among the various departments. The fleet management system utilized by LA Metro is truly one of a kind and it demonstrates how an effective fleet management system can cut down costs, reduce unproductive work and take care of safety issues for fleets on a macro level.