GPS Tracking Found to Improve Response Times for Customer Service Disputes for Big Town Service Technicians

GPS vehicle tracking and location“We’ve been able to verify and match information from the customers with the drivers. It makes settling customer service disputes much easier using the information from the GPS vehicle tracking reports.” – Gene Littleford

Based in Henderson, Nevada, Big Town Service, a division of Big Town Mechanical, is dedicated to providing businesses and residents with the best customer service period.

Operating in the Las Vegas Valley for the past 50 years, BTS needed a business solution that would keep accurate vehicle log information for their service technicians in an effort to improve customer service.

Knowing the benefits of GPS tracking, BTS contacted GPSTrackit to determine which solution would benefit their business.

GPSTrackit needed to provide a solution that would allow BTS to:

  • Track their service technicians during the day.
  • Be more accurate resolving customer service disputes.
  • More efficiently managing billing adjustments.

BTS is a service oriented business needing a solution that was user-friendly and wouldn’t be hard to implement into their existing fleet.

Knowing the main problems affecting the company, GPSTrackit determined the L2000 GPS vehicle tracking device was the solution for BTS.

Implementing the L2000 vehicle tracking and location device provides BTS with the following:

  • Service Technician Location Anytime of Day or Night
  • Accurate Log of Daily Customer Starts/Stops
  • Comprehensive Timesheet Information

We’ve been able to verify and match information from the customers with the drivers. It makes settling customer service disputes much easier using the information from the GPS vehicle tracking reports,” states Gene Littleford.

Upon implementing the use of the L2000 GPS vehicle tracking and location device, BTS was able to gather real-time information regarding their entire fleet at any given time day or night.

Using the Stop/Start/Idle report shows BTS the time and location where a service technician starts their vehicle, what address and time it stops at, and whether the vehicle’s engine is idling or not.

This information, along with that provided by the Simple report, can be used to not only track the location of their fleet vehicles during the day, but can provide data to help resolve customer service issues.

Much like the Stop/Start/Idle report, the Simple report provides BTS with their service technicians location.

The difference being the Simple report also provides the distance a technician drives at a specific speed. This is beneficial for maintaining driver accountability and safety.

Information provided on the Timesheet report used by BTS has helped the company to save a few thousand dollars on a monthly basis by catching data-entry errors and corrected billing adjustments.

A solution like the L2000 GPS vehicle tracking and location device provides a customizable solution to fleet tracking suitable for any business in any industry.

Contact GPSTrackit.com/ today to speak to a GPS Consultant about the solution to improve your business operations for 2012 by clicking the link below.

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