No matter what business you’re in, your employees will be seen as the face of your brand. Your staff is made up of people who are essentially real-life representations of the products and services you sell. This is why it’s important that all employees uphold the principles and standards you’ve set for your brand and business. The following are some of the ways your employees can make or break your business’ reputation. >> Continue Reading

Introducing new software to your business can be trying even in the best of circumstances, but if your team is rather tech-challenged you will face additional obstacles. Managing resistance to change in the workplace—especially tech-based change—is tricky when your team is set in their ways. Fortunately, there are some foolproof ways to introduce new software to even the most reluctant adopters. >> Continue Reading

If you are managing a service-based business, you are aware of the fact that customers aren’t so forgiving these days. That’s why you need an effective appointment manager at your disposal to make sure you never miss a service call. GPS Trackit’s new customer scheduling tool/calendar feature is the perfect solution for appointment-based businesses to keep their drivers on track and their customers happy. >> Continue Reading

It’s often easy for companies to identify and address their customers’ major pain points, since customers tend to be very vocal about these. But there are typically a number of ambient concerns which both customers and the companies they patronize may not even be conscious of…that is, until they reach a boiling point and cause a visible problem. These customer problems, if left unaddressed, can seriously endanger your bottom line. >> Continue Reading